Scentcious Singapore - Perfume, Cologne, Fragrance

1. Are your fragrances authentic?

We guarantee that all fragrances sold are 100% genuine goods. Our suppliers are Singapore-registered agents/distributors who have been in the perfumery industry for many years.

3. What are testers?

• Testers contain the exact fragrance as non-testers (those in fancy packaging), but cost much lesser than non-testers.
• Both tester & non-tester are produced by the same manufacturer.
• Testers are specifically produced by manufacturers to promote their fragrances by allowing customers to try the scent before purchasing.

4. How are testers different from non-testers?

• Testers do not come in fancy packaging, but often in plain white boxes.
• Most testers do not come with a cap, but there are exceptions.
• Most testers are only available in the largest size, but there are exceptions.
• Testers may have the word "Tester" or "Demonstration" printed on the bottle.

3. How do I place an order?

• While browsing our catalog, please remember to take note of the details of the fragrance(s) you are going to order (e.g. Calvin Klein Euphoria EDP 50ml Women Non-Tester, Calvin Klein IN2U EDT 100ml Men Non-Tester, Calvin Klein One EDT 200ml Unisex Tester).
• Next, click on

.
• Fill in the order form with your particulars & fragrance(s) details.
• Once you are done, click on the "Submit" button at the bottom of the form.
• A message box containing the information you have entered previously will pop up. Click "Ok" after you have confirmed that all the information shown is correct, or "Cancel" if you need to edit any of the fields.
• Upon receipt of your order, an order confirmation email will be sent to you. Please keep this email for future correspondence.

NOTE: Changing of order (except add-on) will not be accepted. Please do not send duplicate orders.

IMPT: Payment must be received by the cut-off time (refer to question 1 of Payment).

6. Is there any discount for bulk orders?

A 5% discount will be given if you purchase in bulk (i.e. 6 bottles or more per order per delivery destination). Please send us your orders at order@scentcious.com and we will get back to you shortly.

1. After placing my order, by when am I supposed to submit my payment?

• All payment must be received by Friday at 11.45pm (cut-off time) to allow for prompt dispatching of orders the following Monday.
• Orders with payment received thereafter will be considered as part of the orders for the following week.

NOTE: Inter-bank fund transfer may take up to 3 working days to reflect on our bank account.

2. What modes of payment are available?

The only mode of payment available is fund transfer via the following methods:
• Internet banking (intra-banking most preferred)
• Fund transfer via automated teller machines
• Cash deposit at cash deposit machines

3 . Where should I transfer the payment to?

Please transfer all payment to either one of the following accounts:
• POSB savings account: 193-43433-9 (Branch code: 081, Bank code: 7171)
• UOB savings account: 508-370-215-0

IMPT: Please keep all transaction receipts accordingly. After you have made your payment, kindly reply to us within 24 hours using the order confirmation email that was sent to you previously. Please indicate the following in your reply:
- Method of transfer (I-Banking/ATM Transfer/Cash Deposit)
- Bank transferred from
- Bank transferred to
- Your initials (only for I-Banking)
- Amount transferred
- Date & time of transfer

4. What should I do if I do not have a bank account?

You can use UOB's cash deposit machines (CDM) which offer fund transfers in denominations of $2, $5, $10, $50 & $100 even if you do not hold an account with them. Simply go to the CDM, select “Without Card” & proceed to make the transfer.

IMPT: Please transfer only the exact amount as per your order.

5. What if the fragrance I have paid for is out of stock?

• If such a situation occurs, we will contact you immediately either via email or SMS. You can then decide whether to retain, change or cancel your order.
• If you decide to cancel your order, we will refund the full payment to you.

1. Is delivery provided?

Yes, delivery is provided only for local addresses via SingPost’s registered mail service.

2. How is delivery being charged?

• Free delivery is offered if you purchase 2 bottles or more per order.
• Otherwise, a flat rate of $4.00 postage fee will be charged.

3. When will I receive my order?

• You should receive your order within 2-3 working days from Monday when orders are dispatched.

4. What should I do if I do not receive my order?

• Please notify us as soon as possible by filling in the form here with the subject “Order Tracking”.
• Please state remember to state the Transaction ID of your order as indicated in the order confirmation email.

DISCLAIMER: Once the packages have been dispatched, it is up to SingPost to deliver them. We will not be responsible for any lost packages.

5. Do you provide gift wrapping service?

Yes, gift wrapping service, along with a complimentary gift card, are provided free upon request. Please indicate in the "comments" field of the order form that you would like us to wrap the fragrance. Also, please remember to provide us with the message that is to be written on the gift card.

1. What should I do if my purchase is already damaged when I receive it? Can I request for a refund or an exchange?

• Any product defects must be reported to us within 24 hours upon receipt by filling in the form here with the subject “Return/Exchange”. Please remember to state the Transaction ID of your order as indicated in the order confirmation email.
• Any claims reported thereafter will not be entertained.
• Defects do not include claims that the fragrances have been used. We at Scentcious, have thoroughly checked the fragrances before dispatching them to customers & therefore guarantee that they are unused at the time of dispatch.
• Customers are required to keep all relevant emails accordingly.
• One-to-one exchanges are subject to product availability.
• In the event that the product is not available, you will be given the choice of a refund, which excludes delivery charge, or a replacement.
• If you decide to get a replacement, the necessary payment (top-up) must be received within 24 hours. Any excess payment will be refunded to you excluding the initial delivery charge.
• Please give us at most 10 days to process the return/exchange.
• Sale and discounted products are neither refundable nor exchangeable.

3. What should I do if an incorrect order has been delivered to me?

• Any incorrect orders received must be reported to us within 24 hours upon receipt by filling in the form here with the subject “Incorrect Order”. Please remember to state the Transaction ID of your order as indicated in the order confirmation email.
• Please accept our sincere apology if it is our error that an incorrect order has been delivered to you. In this instance, the cost of delivering the correct order will be borne by us as a form of reimbursement to you.

4. What if I have placed the wrong order and goods have been delivered?

• We can do an exchange for you but this is done on a case by case basis. Fragrances to be replaced are also subject to stock availability. An administrative fee of $5 will be chargeable. Meet-ups will be arranged for the exchange. Please note that we will only allow the exchange if the perfumes remain sealed in their boxes (including being plastic-wrapped).

2. How is my privacy being protected?

Your personal information will not be given to any third party under any circumstances, except to the extent necessary to process your order.